Refund policy

TERMS, CONDITIONS, REFUND & RETURN POLICY

This is Hair Cosmetics Ltd Online Store TERMS AND CONDITIONS of sale, to which all online purchases are subject. If you've got questions about the site or your order and can't find the answers here, email us on info@hairandbeautycentre.com
By visiting this site you agree to abide by the following terms & conditions.

Company Registration
Hair Cosmetics Ltd
107 - 109 Cross Street
Sale, Cheshire M33 7JN
Company Number: 01026559
Registered in England

Price Information
All prices are correct at time of display online and are subject to V.A.T. where appropriate. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Payment
We accept payment by most major credit or debit cards. Payment will be debited to your account before the dispatch of your purchase.
All payments conducted via our website are made through the SAGEPAY secure ePayments card processing facility.
We as a company hold no credit or debit card information within our systems or databases.

Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use, you should contact your card issuer without delay.

Delivery of Goods
We can deliver to addresses within the United Kingdom, although for deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight , Northern Ireland , Scottish Highlands, Channel Islands there may be an additional delivery charge and slightly longer delivery lead time. This charge will be shown clearly during the checkout process.
We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size of the product ordered. You only pay one delivery charge irrespective of the number of products ordered. If you order 2 or more products that fall into different categories, the higher charge will apply:
When you add products to your shopping cart, the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.

Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays).
From the receipt of your order, we will endeavor to deliver your chosen items to you within 2 working days, providing the goods are in stock, unless a longer delivery time is shown on the product information page. Deliveries to non-Mainland or remote locations may take longer. Risk in the goods will pass to you on delivery.

IMPORTANT
We do everything we can to meet the delivery time specified in this section, however, occasionally, delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
We cannot be held liable for any additional costs that may be incurred due to late delivery or non arrival of goods.

Restrictions on Ordering and Delivery

We can only accept orders from holders of credit or debit cards registered at UK addresses.
We can deliver to most addresses in the U.K and certain addresses abroad.
Please contact us by email at info@hairandbeautycentre.com if you require further details.

Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at
info@hairandbeautycentre.com or write to us at the following address:

Hair Cosmetics Ltd
107 - 109 Cross Street
Sale, Cheshire M33 7JN

Refund Policy & Returned Goods
At Hair Cosmetics LTD, we prioritise customer satisfaction and stand behind the quality of our products. However, we understand that occasionally, issues may arise.

Refunds are only accepted in the case of faulty items. If you receive a faulty product, you must notify us within 7 days of receiving the item. Please provide detailed information and, if possible, photographic evidence of the fault.

Once we receive your report, we will assess the situation and, if the item is deemed faulty, we will initiate the refund process. Refunds will be issued via the original payment method used for the purchase.

Please note that we do not accept returns or offer refunds for change of mind or other reasons not related to product faults.

If you have any questions or concerns regarding our refunds policy, please don't hesitate to contact our customer service team. We're here to help!

Please be aware that:

- Return shipping costs will be covered, if a fault is found.

- If no fault is found, then customer will be responsible for return postage. 

Please return the unwanted goods to:

Hair Cosmetics Ltd
107 - 109 Cross Street
Sale, Cheshire M33 7JN

We would recommend you use a tracked / recorded delivery method, as we cannot be held liable for missing or damaged goods.
This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavour to send you a replacement or refund your payment, within 14 days.

Faulty Goods
If you purchase a product from us which is found to be faulty, we will supply a replacement product, arrange for a repair or give you a refund of no more than the purchase price.
We cannot be held liable for any additional costs that may be incurred. Simply return it to:

Hair Cosmetics Ltd
107 - 109 Cross Street
Sale, Cheshire M33 7JN

We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.


Safe Shopping
We have used every effort to ensure that shopping on the Internet with us is as safe as possible. Our Partners secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.

Privacy Policy
Our Privacy policy is simple, we will not disclose any of the information we keep on file to anyone unless required to do so in a court of law or similar.
Remember we do not keep any credit or debit card information on file.